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Appointmentsappointment_1

All surgeries are by appointment only and these can be made by telephone, at the desk or online.  Every available attempt will be made to fit urgent cases into the next available surgery on the same day or the receptionist will arrange for one of our clinicians to telephone you. We are now also offering video consultations called Near Me appointments.

GP Near Me is a new service which means you can have a video consultation at home or wherever you are. Video appointments are not suitable for every type of appointment, so the Practice will advise you when it can be used. There are always a range of factors to think about, so if you have a strong preference please let us know.

The GP Near Me appointment will be at a specific time – just like a normal appointment.

For a video appointment you need:

• A reliable internet connection (broadband, WiFi or mobile data)
• A device for making a video call (computer and webcam, tablet or smartphone)
• The Chrome or Safari internet browser (Chrome can be downloaded for free from: www.google.co.uk/chrome)

You should be in a private, well-lit area: make sure no one can listen into your video call unless you want them to be there to help you.

To Check your Equipment

You can check your equipment at any time.

Once you’ve clicked the link below “Start Video Call Now”, click “Test Call”.

You may be asked to allow access to your camera for video calls: please agree to this.

 
To Start a Video Call

If you have a GP Near Me appointment schedule, there is a short process to follow to enter the ‘waiting room’. 

Please be prompt and start the process at least 5 minutes before your appointment is due to begin.

Click on the link below “Start Video Call Now

To enter the waiting area click on the ‘Start Video Call’ button.

You may be asked to allow access to your camera for video calls: please agree to this.

Please enter your name and date of birth and tick the box to continue.

Click on “Start Call”.

You will be placed in the virtual waiting room and you will hear music until your clinician connects your video call.

Your clinician will appear on the screen when the call is connected.

Please speak as if you are in the same room.

If you have any difficulties during the video call, click the green “refresh” button to reload the screen.

To finish the call, click “end”.

 

Please telephone to cancel your appointment or cancel online if no longer required or you cannot attend.

An adult should accompany children under 14 years of age.

Treat staff with courtesy and respect.  Reception staff may have to ask some personal questions to assist us in providing you with the best service.

The practice also has the authority to remove from the list any patients who constantly abuse the appointments system.

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